POLICIES & PROCEDURES 

24 HOUR CANCELLATION NOTICE IS REQUIRED FOR ALL APPTS!

Cancellation Policy
  • Unless a medical emergency (death/illness), any cancellation less than 24 hours notice will be forfeited & is subject to the full session service charge. 
  • Same day reschedules are the same as a cancellation!
  • All no shows will be charged for full service!
  • There are no refunds, only exchanges of equal or greater value!
  • All clients are required to keep a card on file to abide by implementation of policies & procedures. 

Training and Services
  • Trainers will be flexible to accommodate the client's schedule to complete the chosen package within the monthly timeframe (speak with your trainer about exceptions).
  • Nutrition coaching follows a 16-week guideline & you are responsible for responding to your coach & implementing plan!
  • Once a client has completed 4 months, then the client will enter into a maintenance phase. 
  • Any absence, withdrawal, or non-participation in the program for any reason whatsoever, the client will remain responsible to pay in full for the chosen service.
  • All gift certificates, packages, & day passes expire 6 months from purchase date.

Memberships
  • All memberships are auto-renewal. The client is responsible for booking and keeping appointments.
  • Client may cancel your membership at any time by providing written or verbal notice at least 10 business days prior to your next scheduled billing date.
  • If you choose to cancel your membership after 10 business days notice, you will be responsible for paying your commitment in full, regardless of how many sessions or services have been used. Credits are non-transferrable.

ANY SERVICE MAY BE WITHHELD UNTIL PAYMENT IS MADE.